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T&Cs & PRIVACY POLICY

ORDER TERMS AND CONDITIONS


RETURNS

If for any reason you are dissatisfied with the goods you have ordered, you have the right to return them to us within 14 working days from receipt of the goods. You must notify us by email on enquiries@ubeautyglobal.com

You will be required by the terms of this Contract, to return the goods to UBeauty Global Returns Department, Unit 2, 
27 Kilbirnie Place, Tradeston, Industrial Estate, Glasgow, United Kingdom G5 8QR, United Kingdom at your own cost. We will reimburse you within 30 days after receiving the returned goods. You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us.

Returned goods must be unused. We will not accept return of goods that we reasonably believe have been used, unless faulty. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund.

If we accept your return and if you have chosen a refund, we will process the refund within 30 days of the goods. You will be notified by email from our Customer Service Team. We are not liable for returned goods lost in transit. Your statutory rights remain unaffected.

 

ORDERING AND CANCELLING THE ORDERS

When you order online you will be asked to check all your details before placing your order by clicking on the “Proceed to check out” button. Once you have ordered goods online, please check and confirm your order status by logging in to your Account. We will also send you an e-mail confirming your order, however please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/miss-delivered. 
The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply.

 

IMPORTANT PAYMENT INFORMATION

For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

 

ORDER CANCELLATION

On some occasions, orders or parts of an order may be cancelled by our system for the following reasons:
-Problems with processing payment information
-Unavailability of the item(s)
-Inability to deliver to address provided
-Order duplication
If you would like to cancel your order please e-mail: 

 with your order number. If your order has already been dispatched, we will notify you and you will need to return the order in accordance with the Returns Procedure.

INCORRECT OR MISS-DELIVERED ITEMS

Within the order packaging, you will find a Delivery Note listing goods that you ordered. If the goods delivered do not match those listed, please notify us within 2 working days from the delivery by e-mailingorders@utanandtone.com. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer you a refund. In the absence of your notice within 2 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination. Please provide our Customer Services Team with your order number and keep the original packaging of the items. Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage. If we accept your return and if you have chosen a refund, we will process the refund within 30 days of the goods. You will be notified by e-mail from our Customer Services Team. Repairs, exchanges and replacements will be processed within 7 working days of receiving the goods. We are not liable for returned goods lost in transit. Your statutory rights remain unaffected.

 

DAMAGED OR FAULTY GOODS

You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 2 working days from the delivery by e-mail on orders@utanandtone.com. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will look to repair/replace the goods or offer you a refund.

 

PRIVACY POLICY

This privacy policy is for this website www.utanandtone.com and served by UBeauty Global and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
We may collect the following information:
-Name and contact information including email address and phone number
-Demographic information such as postcode, preferences and interests
-Other information relevant to customer surveys and/or offers
What we do with the gathered information:
-We may use the information to improve our products and services.
-We use this information to distribute products to the customer.
-We share this information with our customer service partners.
UBeauty Global to provide adequate customer service for direct orders and distribution of the order to the customer.
-To keep internal records
-We may send promotional offers and new product information we think you may find interesting via email.
-From time to time, we may also use your information to contact you for market research purposes. We may contact you
by email, phone, or mail. We may use the information to customise the website according to your interests.
-We require this information to understand your needs and provide you with a better service.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at 


We will never sell or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we
think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to UBeauty Global,69-90 Paul Street London, EC2A 4NE.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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