Order terms and conditions
When u order online u will be asked to check all ur details before placing ur order by clicking on the “Proceed to check out” button. Once u have ordered goods online, please check and confirm ur order status by logging in to your Account. We will also send u an e-mail confirming ur order, however please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/miss-delivered. The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply.
Ordering and cancelling
If for any reason u are dissatisfied with the goods u have ordered and the products are deemed to be faulty, u have the right to return them to us within 14 working days from receipt of the goods. If u are returning goods they must be unused. It is important to firstly notify us by email on firstname.lastname@example.org. u will be required by the terms of this Contract, to return the goods to utan, Foxglove House, 166 Piccadilly, London, W1J 9EF, United Kingdom at ur own expense. We will reimburse u within 30 days after receiving the returned goods. u must ensure that the goods are stored safely and in appropriate conditions until they are returned to us. Returned goods must be unused. We will not accept return of goods that we reasonably believe have been used, unless faulty. In such cases, u will be notified by e-mail that no refund will be made available to u and it will be ur responsibility to arrange the return of the goods to u within 30 days of our e-mail regarding lack of refund. If we accept ur return and if u have chosen a refund, we will process the refund within 30 days of the goods. u will be notified by email from our Customer Service Team. We are not liable for returned goods lost in transit. ur statutory rights remain unaffected.
On some occasions, orders or parts of an order may be cancelled by our system for the following reasons: Problems with processing payment information; unavailability of the item(s); inability to deliver to address provided; order duplication. Unfortunately, once an order has been placed we can not amend- please check ur order carefully before submitting.
Important payment information
For ur security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Incorrect or miss delivered items
Within the order packaging, u will find a dispatch note listing goods that u ordered. If the goods delivered do not match those listed, please notify us within 2 working days from the delivery by e-mailing. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer u a refund. In the absence of ur notice within 2 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination. Please provide our customer service team with ur order number and keep the original packaging of the items. Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that u receive and retain a proof of postage. If we accept ur return and if u have chosen a refund, we will process the refund within 30 days of the goods of which u will be notified by e-mail from our customer service team. Repairs, exchanges and replacements will be processed within 7 working days of receiving the goods. utan is not liable for returned goods lost in transit, ur statutory rights remain unaffected.
Damaged or faulty goods
u are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 2 working days from the delivery by e-mail on email@example.com. Provided that the products are unused and have been stored safely and in appropriate conditions, we will look to repair/replace the goods or offer u a refund.